About Norma Watenpaugh

Norma Watenpaugh is the founding principal and CEO of Phoenix Consulting Group (www.phoenixcg.com) which provides education and consulting services with expertise in go-to-market strategy, channel and alliance management, and ecosystem development. She was named a Woman of Influence in Silicon Valley by the Silicon Valley Business Journal for her work in advancing best practices in Collaborative Business Relationships and was inducted into the Forbes Business Council, an invitation only community of successful business leaders.

Do You Have the Right Number of Partners?

Understanding if you have the right number of channel partners can be a tricky question and one related to having the right partners.  You may have thousands of partners but they may not be productive for you or they may not have the right skills.  But assuming they are the right partners with the rights skills,there is still a possibility [...]

By |2018-09-11T19:56:56+00:00September 29, 2016|

Partner Onboarding – Make it Fun – Not Work

You’ve recruited partners and now you need to get them ready to sell your products and solutions. Systematic and deliberate onboarding can have long term impact on partner loyalty and productivity. By one company's experience, 50% greater first year revenue was realized by those partners onboarded through a carefully planned partner experience vs those left to [...]

By |2018-09-10T18:23:50+00:00September 5, 2016|

What’s the Value Prop for a Transforming Channel?

“Well, they get a good margin” was the response to the question “What is the partner value proposition?” at one large manufacturer. Margin as defined between the difference between buy price and sell price is probably not the right answer. “Do I offer my partner a profitable business proposition?” is a better question. The right answer [...]

By |2018-09-10T18:23:35+00:00August 12, 2016|

Recruiting the Right Partners for Maximum Results

Do you Have the Right Channel for your Future? The Buyer's journey has changed in the past few years.  Has your channel strategy kept up?  Have your partners?  How are you transforming your channel to address how buyers buy? How is your channel changing to keep up? Here are some facts about the new world: [...]

By |2018-09-11T19:59:49+00:00August 4, 2016|

Surviving the Future

What Savvy Channel Chiefs Already Know How does a channel chief address the seismic shifts happening in the world of digital transformation? How can you enable the channel to make the crossing to new opportunities promised by the digital transformation? Phoenix Consulting Group and Highland Team have assembled thought pieces from our research, our library, [...]

By |2018-09-10T18:27:49+00:00July 22, 2016|

The Skills of Highly Successful Partner Managers

Partner managers need many skills to orchestrate collaboration between partnering organizations. Based on the requirements outlined by the Association of Strategic Alliance Professionals[1], the successful partner manager must have developed skills that are not only specific to collaboration but also to broad business and industry knowledge along with an in depth understanding of their own organization. [...]

By |2018-09-10T18:33:45+00:00May 31, 2016|

Will Digital Transformation Transform the Channel?

TALKIN' SMAC AND DIGITAL TRANSFORMATION Author: Hobart Swan | Published by: CCI Global Channel Management, January 2016 Feature Let’s start off with a definition. The Altimeter Group defines digital transformation as “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touch point in the customer experience lifecycle.” [...]

By |2018-09-10T18:36:21+00:00May 13, 2016|

Is the Channel Ready of IoT?

Is IoT Ready for the Channel? We’ve been hearing IoT is coming; IoT is coming for some time.  The fact of the matter is IoT is here.  GE announced that they saw $6B inrevenue in industrial IoT this past year, 2015. Others Amazon, Google, IBM, even the US government have also announced huge investments into [...]

By |2018-09-10T18:38:15+00:00April 22, 2016|

Success is not an Accident

Skills, Aptitudes and Attitudes of Highly Successful Partner Managers There are key differences in skills, aptitudes and attitudes of a highly collaborative partner manager.  They are skilled at adapting to an ever changing environment and operating in a world beyond the traditional organization boundaries.  Their ability to collaborate is what provides them the relationship power [...]

By |2018-09-11T21:59:55+00:00January 19, 2016|

Collaborative Skills Development is Not Knowledge Transfer

Traditional learning and training paths are based purely on gaining knowledge. The assumption can be made that with knowledge our employees and partners can be more successful. And it is true. However, the missing element comes when this knowledge needs to be applied through experienced judgement. Partner managers will only be as successful as their [...]

By |2018-09-11T20:07:30+00:00November 24, 2015|