Embedding Partnering Best Practices
Posted: 1/19/2014 by Norma Watenpaugh
One of the challenges of professional development is retaining the knowledge and incorporating the new learning into the day to day business practice. Most of us intuitively understand the limitations
of classroom training. While most well-crafted training includes discussion and practice exercises, it is through immediate use that learning is best retained and the business results are realized. Reinforcement and motivation to change are critical to maximize effectiveness.
We have developed a workshop model coupled with practical application which has proven to be a most effective means of delving deeper into each lifecycle phase of alliance management and embedding best practices into ongoing business processes. In this model not only do we include discussion and interaction, but we include on-the-job ‘homework’ that requires the participants to put partnering best practices to “Immediate Use”. This is followed by a group briefing that serves as a “teach back” exercise. In the ‘teach back’ briefing, participants share how they implemented the best practice giving rise to an opportunity to share challenges and successes among the team. This is frequently the only opportunity that colleagues have to share their experiences and to pool their learning.
Prior to the first session, reading, and exercise templates were distributed to heighten awareness of the subject matter and to prepare the participants to learn. During the first webinar session, the instructors led the team through the concepts, theories and case examples encouraging active discussion from work experiences. The templates for the on-the-job homework were reviewed, answering questions on how to apply them. The PhoenixCG instructors also made themselves available between the two sessions to coach and mentor the alliance manager while they worked on the exercise.
At the follow-on session, thirty days later, the homework was reviewed with the alliance managers sharing their work and engaging in discussions about challenges, solutions, and lessons learned. The Phoenix instructors facilitated this discussion by pointing out the best practices of the group and providing ongoing coaching on implementation. The alliance managers were also encouraged to share their homework with their partners to further refine their tools and jointly adopt them into practice.
Some of the unique benefits that are realized from this integrated approach are: